FAQs
1. What payment methods do you accept?
We accept all major credit cards, PayPal, and various other digital payment options. All payments are 100% encrypted and secure.
2. How long does shipping take?
Orders are typically processed within 1 to 5 business days. After dispatch, delivery usually takes 8 to 14 business days, depending on your location.
3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination.
4. Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email so you can follow it along the way. Tracking can sometimes update slowly between stops, which is normal.
5. What is your return and refund policy?
We offer a 90-Day Money-Back Guarantee. For opened products, the guarantee applies on your first order after at least 14 days of consistent daily use. Unopened, sealed products can be returned within 90 days. Full details are in our Refund Policy.
6. How can I contact customer service?
Our customer service team is available by email at support@metabolae.com. We respond to all emails within 6 hours, including evenings and weekends. Or call us at +1 (307) 357-3621 (available Monday–Friday, 10:00 AM – 2:00 PM EST).
7. Are your payments secure?
Yes. All payments are 100% encrypted and secure, using industry-standard security measures to protect your information.
8. How do I take Metabolae, and when will I see results?
Take 1 softgel daily with food (the MCT oil needs a fat source to absorb well). Metabolae works through consistency: most customers first notice a measurable shift around weeks 6 to 8, and the benefits compound over a 3 to 6 month routine. Always consult your doctor before combining Metabolae with any blood sugar medication.
9. How does the subscription work?
Your subscription renews automatically every 30 days at your locked-in price, so you never run out mid-routine. You are always in control: you can skip, delay, update your address, or cancel anytime through your customer portal.
10. Can I change or cancel my order after it's been placed?
Orders can be cancelled within 3 hours of being placed, before they enter our fulfilment queue. After that, if you would like to stop a subscription renewal, you can manage or cancel it anytime through your customer portal. For help, contact support@metabolae.com.
