Where is my order?
Enter your order details to see the latest update. Most orders arrive in about 10 days.
Track your order
Use your order number and email, or your tracking number.
Your order number starts with # and is in your order confirmation email.
Not sure what's normal? See where your order is likely now
Questions about your order? See how to reach our team
Your order, day by day
Every order takes the same five steps, from your confirmation email to your front door.
When did you place your order?
Select a time below. The timeline shows where your order most likely is.
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Day 1
Order placed
You get a confirmation email with your order number.
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Days 1 to 2
Packed with care
We pack your order and email your tracking number.
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First few days
Label ready
Tracking may say "Label created" until the first scan.
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Days 3 to 12
On its way
It moves through sorting centers. Quiet days are normal.
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Days 8 to 14
At your door
Your local carrier brings it the last few miles.
We're packing your order
Orders are packed within 1 to 2 business days. As soon as yours ships, you'll get an email with your tracking number.
Your shipping label is made
Your tracking may still say "Label created". That's normal for the first few days, until the carrier's first scan. No need to do anything.
Your order is on its way
It's moving through sorting centers. Tracking can go quiet for a day or two between scans. That's normal too.
It should arrive soon
Most orders arrive in about 10 days. Your local carrier brings it the last few miles, so keep an eye on your mailbox and porch.
Let's find your package
Check your tracking above first. If it hasn't changed in 7 days, or it says delivered but isn't there, email us. We'll look into it and make it right.
Delivery times are counted from when your order ships. Weekends, holidays and bad weather can add a day or two.
Not here yet? Here's what to do
Pick what you see and we'll show you the next step.
Give it up to 7 days
Packages aren't scanned at every stop, so tracking can go quiet while your order keeps moving. If nothing changes for 7 days, email us with your order number and we'll look into it with the carrier.
Your label is made, the first scan comes next
We've packed your order and made the shipping label. The carrier hasn't scanned it yet, which can take a few days. No need to do anything.
Look around, then let us know
Check your mailbox, porch, side doors and with neighbors. Sometimes a package is marked delivered a day early. If it hasn't turned up after 2 days, email us. If it's lost or stolen, we'll make it right.
Contact us within 3 hours
We can change or cancel an order within 3 hours of ordering. After that, it's already being packed.
Tell us what happened
Email us with your order number and what's wrong. Our team will gladly guide you through the next steps.
We're happy to help
Our team answers every email. You can also find quick answers about ordering and delivery in our FAQ.
- We look into every case
- Real people answer every email
- If it's lost, we'll make it right
From Sri Lanka to your kitchen table
While you wait, here is how your Metabolae is made, step by step.
Sri LankaGrown in Sri Lanka
True Ceylon cinnamon, Cinnamomum verum, grows in Sri Lanka. People there have harvested it for generations. It's naturally very low in coumarin.
Peeled by hand
Skilled peelers strip the thin inner bark and roll it into soft, papery quills. That's the light, layered cinnamon that sets Ceylon apart from Cassia.
Concentrated 12 to 1
Twelve parts of raw Ceylon bark go into every part of extract. That's how one small softgel equals 7,200 mg of Ceylon cinnamon.
Sealed in a softgel
The extract is blended with MCT oil from coconut, which helps your body absorb it, then sealed into a small, smooth softgel. No aftertaste.
Tested batch by batch
Independent labs check every batch for purity, potency and coumarin, so you know exactly what you're taking.
Packed and on its way to you
Thirty softgels go into each sealed bag. Your order is packed within 1 to 2 business days and handed to the carrier. Bring it inside soon after it arrives.
One softgel a day with a meal. That's all it takes once it arrives. How to use Metabolae
On a subscription?
Your next bag comes on its own, and you stay in control of every delivery.
- A reminder with the date and amount before every order
- Skip, pause or change your delivery date anytime
- Deliveries every month, every 2 months or every 3 months
Never run out while you wait
Delivery takes 8 to 14 days, so pick a schedule that has your next bag arrive before your current one runs out.
Manage my subscriptionStill have a question?
Have your order number ready and we'll look it up for you.
Prefer to talk to a person?
Send us a message or ask for a callback, and a real person will help. Email support@metabolae.com any time. Phone support is Monday to Saturday, 8am to 4pm.